77 Cycles is located at 15A Strathmartine Road, Dundee. You can find directions and further contact information on our Contact page.

Our current opening hours are shown on our website and Google Business Profile. These may occasionally change around holidays, events or race weekends, so it is worth checking before making a special journey.

No. You are welcome to visit the shop during our opening hours to browse, ask for advice or discuss an issue with your bike.

Workshop jobs should normally be booked in advance so we can allocate the right amount of time.

There is on-street parking in the surrounding area. Availability may vary depending on the time of day, so please allow a little extra time when bringing a bike to the shop.

Yes. Bikes can be brought directly into the shop for booked workshop appointments, assessments or advice.

We want the shop and our services to be as accessible as reasonably possible. Please contact us before visiting if you have a particular access requirement or need assistance bringing your bike into the shop.

You can find more information in our Accessibility Statement.

Yes. You can contact us through the website, by phone, through our social channels or by visiting the shop.

We are happy to offer initial advice, although we may need to inspect the bike before confirming what work or parts are required.

Workshop appointments can be booked through the online booking system on our website.

Choose the most appropriate service or describe the issue you are experiencing. We can confirm the exact work required after inspecting the bike.

We recommend booking as early as possible, particularly during spring and summer when demand is highest.

Smaller repairs can often be fitted in quickly, while major services and suspension work may need to be booked further in advance. Our online booking system shows the next available appointments.

You are always welcome to visit the shop for advice or to discuss an issue with your bike.

However, we recommend booking workshop jobs in advance so we can allocate enough time and ensure your bike is seen as quickly as possible.

Tell us as much as you can about:

• The type of bike

• The problem you are experiencing

• When the problem started

• Any unusual noises or changes in performance

• Any specific parts or upgrades you would like us to consider

Do not worry if you are unsure what is wrong. A straightforward description of what you have noticed is usually enough for us to begin.

We will discuss the work with you and inspect the bike as required. We may confirm the job immediately or contact you after carrying out a more detailed assessment.

We will explain the recommended work, likely cost and expected turnaround time before proceeding.

Yes. Please let us know who will be bringing in or collecting the bike, particularly if payment is still due or we need to discuss the completed work with them.

Please contact us as soon as possible. We will do our best to accommodate you, but a significant delay may affect when the work can be completed.

Yes. Please give us as much notice as possible so we can offer the workshop time to another customer.

Bookings can be rearranged through the booking system where available, or by contacting the shop.

We work on most bicycles, including:

• Mountain bikes

• Gravel bikes

• Road bikes

• Hybrid and commuter bikes

• Electric bikes

• Children’s bikes

For unusual, vintage or specialist bikes, please contact us before booking so we can confirm whether we can carry out the required work.

Yes. Your bike does not need to have been purchased from us for us to service or repair it.

We can carry out many mechanical repairs and servicing jobs on electric bikes.

Work involving the motor, battery, electrical system or manufacturer diagnostics may depend on the brand and system fitted. Please contact us with the bike and motor details before booking specialist electrical work.

Yes. We can inspect, service and repair most children’s bikes, including brakes, gears, tyres, wheels and general safety issues.

We may be able to assemble, inspect or safety-check a bike bought online or from another retailer.

Please contact us before bringing it in, as the work required and cost will depend on how the bike has been supplied and its condition.

Where workshop availability allows, we may be able to inspect a second-hand bike and identify visible mechanical issues.

An inspection cannot guarantee that every hidden or future fault will be detected, but it can help you make a more informed decision.

Yes. You do not need to diagnose the fault yourself.

Tell us what you have noticed, such as a noise, vibration, loss of performance or change in how the bike feels. We can inspect the bike and explain what we find.

Yes. We can inspect the bike’s main safety-related components, including the brakes, wheels, tyres, steering and drivetrain.

A safety check is particularly useful for bikes that have not been ridden for some time or have recently been purchased second-hand.

Yes. We can repair punctures or replace inner tubes and tyres where required.

For tubeless systems, additional work may be needed if the sealant has dried out, the tyre is damaged or the rim tape needs to be replaced.

Yes. We can install and refresh tubeless systems, including suitable tyres, valves, sealant and rim tape where required.

Tubeless compatibility will depend on the wheel and tyre combination.

We can carry out a range of wheel repairs and maintenance, including wheel truing, spoke replacement and hub servicing.

More extensive damage may require a wheel rebuild or replacement. We will explain the available options after assessing the wheel.

Yes. We can inspect and service hydraulic braking systems, including brake bleeding and replacing pads, rotors or other components where required.

We may be able to fit customer-supplied parts, provided they are appropriate, compatible and safe to use.

We cannot guarantee the quality, suitability or condition of parts supplied by the customer. Additional labour may be charged if compatibility issues or missing components make the job more complex.

Yes. We can help with everything from straightforward component changes to larger performance, comfort or reliability upgrades.

We will explain the available options and recommend parts that are appropriate for your bike, riding and budget.

A quick rinse is always appreciated, particularly if your bike has been used in very muddy conditions.

A reasonably clean bike helps us inspect it properly and begin work more quickly. If a bike is excessively dirty, we may need to charge for additional cleaning before servicing can begin.

Yes. If we discover additional issues, we will explain:

• What we have found

• Why we recommend addressing it

• What the additional work will cost

• Whether it will affect the completion date

We will not carry out additional repairs or fit extra parts without your approval.

You are not required to approve additional work that we recommend.

However, an inspection or assessment charge may apply where diagnostic work has already been carried out. We will explain any applicable charge before beginning a detailed assessment.

Yes. We will give you an honest assessment.

Where the cost of repairing a bike or component is likely to outweigh its value, reliability or remaining usable life, we will explain the alternatives rather than encourage unnecessary work.

We take reasonable care when inspecting and working on every bike. However, some faults may be intermittent, internal or not visible during a standard inspection.

We will tell you about any issues we identify and recommend further investigation where necessary.

Yes. Suspension servicing is one of our specialist areas.

We service and maintain a wide range of suspension forks and rear shocks. If your suspension requires manufacturer-only work, specialist equipment or parts that are not immediately available, we will explain the options before proceeding.

We can work on a wide range of leading suspension brands.

The service we can provide will depend on the exact model, year, condition and availability of service parts. Contact us with the product details if you are unsure.

Where possible, please provide:

• The manufacturer

• The model

• The approximate year

• The bike it is fitted to

• The serial number

• A description of the problem

• When it was last serviced

Photographs may help us identify the correct model before you visit.

Recommended service intervals vary by manufacturer, model, riding conditions and how frequently the bike is used.

Regular lower-leg or air-can servicing can help maintain performance and reduce wear. Full services are usually required less frequently but should not be left until the suspension has developed a serious fault.

We can advise based on your particular setup and riding.

Yes. Suspension components can normally be booked in either fitted to the bike or removed.

Please tell us when booking whether you are bringing the complete bike or a loose component.

Please contact us before posting any suspension component.

We will confirm whether we can accept the job, how it should be packaged and what information should be included. The customer is responsible for arranging suitable delivery unless agreed otherwise.

Yes. We can help set up your suspension using factors such as:

• Rider weight

• Bike type

• Riding style

• Terrain

• Current settings

• Personal preferences

Setup recommendations may include air pressure, sag, rebound, compression and volume spacers where applicable.

We will contact you and explain what we have found.

Depending on the damage and availability of parts, the options may include further repair, replacement parts, manufacturer support or replacing the component.

We will not proceed with significant additional costs without your approval.

Turnaround times vary depending on the type of work, workshop demand and whether parts need to be ordered.

Minor repairs can often be completed within a few days. Larger services, suspension work and jobs requiring special-order parts may take longer.

We will give you an estimated completion time and keep you informed if anything changes.

Some small jobs may be completed quickly when workshop capacity allows, but this cannot be guaranteed.

Please contact us in advance if you need a same-day repair or are travelling a significant distance.

We will contact you using the details provided with your booking when the work is complete or ready for collection.

Please ensure your contact details are correct and let us know if you prefer a particular method of contact.

We can usually provide an initial estimate based on the information available.

The final cost may change if further faults are identified after inspection or disassembly. We will contact you for approval before carrying out additional chargeable work.

Payment is normally due when the bike or component is collected.

Deposits or advance payment may be required for special-order parts, high-value components or particularly extensive work.

Any finance or instalment options will depend on the value and type of purchase and the payment services available at the time.

Please ask before approving the work if you would need to use a finance option.

Please collect your bike as soon as reasonably possible after we tell you it is ready.

Our storage space is limited. If a bike is left for an extended period without prior agreement, storage charges may apply. We will make reasonable attempts to contact you before charges are added.

Stop using the bike if you believe it may be unsafe and contact us as soon as possible.

We will assess whether the issue relates to the work completed, a supplied component or a separate fault. Please give us the opportunity to inspect the bike before arranging repairs elsewhere.

Yes. We sell a range of complete bikes through the shop.

Availability will depend on the brands, models and sizes currently in stock or available from our suppliers.

Yes. We will ask about your riding, experience, preferred terrain, priorities and budget before making a recommendation.

Our aim is to help you choose a bike that is genuinely suitable rather than simply selling the most expensive option.

Test rides may be available for selected bikes, subject to availability, weather and suitable identification or security arrangements.

Please contact us before travelling if you would like to test a particular model.

Yes. Where available through our suppliers, we can order bikes in specific models, specifications and sizes.

A deposit or full payment may be required before we place a special order. We will confirm the expected lead time and payment terms first.

Yes. We have access to a wide range of cycling brands and suppliers and can source replacement components, upgrades, accessories and complete bikes.

If an item is not in stock, we will tell you the expected price and lead time before placing an order.

Yes. Please bring the bike into the shop or provide as much information as possible, including the make, model, year and details of the existing component.

Compatibility can sometimes vary between model years or individual specifications, so we may need to inspect the bike before confirming.

We may be able to hold an in-stock item for a short period.

A deposit or full payment may be required for high-demand or higher-value items. Please contact us to discuss the particular product.

Please contact the shop to confirm the gift voucher options currently available.

Where offered, vouchers will be subject to the terms and expiry information supplied at the time of purchase.

Our website primarily provides information about the shop, workshop services and products available through 77 Cycles.

Unless an online checkout is shown for a particular item, purchases and payments are completed directly with the shop.

Collection from the shop is normally preferred.

Delivery or postage may be possible for selected products by prior arrangement. Availability and cost will depend on the item, destination and suitable delivery options.

We may accept unused, unopened and resaleable items returned with proof of purchase within the period stated in our Returns and Warranties Policy.

Some products cannot be returned simply because you have changed your mind, including special-order items, customised products and certain safety, hygiene or perishable products.

Your statutory rights are not affected.

An unused bike may be considered for return in accordance with our Returns and Warranties Policy.

A bike that has been ridden, registered, customised, assembled to order or altered may not be accepted as an unwanted return unless it is faulty or otherwise covered by your legal rights.

Please contact us before returning it.

Special-order items are ordered specifically for the customer and may not be cancellable or returnable once the order has been placed.

We will explain any deposit, cancellation and return conditions before accepting the order. text goes here

Stop using the product if continuing to use it may be unsafe and contact us as soon as possible.

Bring the product and proof of purchase to the shop where possible. We may need to inspect it, contact the supplier or submit a manufacturer warranty claim before confirming the available remedy.

Many bikes, parts and accessories include a manufacturer’s warranty.

Warranty length and coverage vary by manufacturer and product. Warranties normally cover manufacturing defects rather than accidental damage, misuse, incorrect installation, neglect or normal wear.

Your statutory consumer rights are separate from any manufacturer warranty.

If you believe there is a problem with work completed by us, contact us promptly and allow us to inspect it.

Where the issue is caused by our workmanship, we will take reasonable steps to put it right. This does not cover unrelated faults, normal wear, accidental damage or problems caused by subsequent use, adjustment or work carried out elsewhere.

Proof of purchase helps us locate the transaction and process your request.

This may include a receipt, invoice, order confirmation or another record showing that the product was purchased from 77 Cycles.

Yes. We accept selected Cycle to Work schemes.

Please contact us before applying for a certificate or voucher so we can confirm that we work with your scheme and help you prepare an accurate quotation.

Eligible products are determined by the rules of the particular scheme and current government guidance.

A package may include a bike and qualifying safety equipment or accessories. We will help you prepare a suitable quotation, but final approval rests with your employer and scheme provider.

This will depend on the rules of the individual scheme.

Contact us with the name of your provider and we will confirm what can be included.

Cycle to Work purchases involve additional administration and scheme-provider charges. Discounts and promotional prices may therefore not be available or may be adjusted for scheme purchases.

We will clearly explain the price before you apply for your certificate or voucher.